Refund and Returns Policy

Effective Date: January 2, 2025

Introduction
At Vorex.site, we aim to provide a high level of customer satisfaction. We understand that sometimes things may not go as planned, and we are here to assist you. This Refund and Returns Policy outlines the process and conditions for returns, exchanges, and refunds for products purchased from our website. By making a purchase, you agree to abide by the terms outlined in this policy.

1. Return Eligibility
To qualify for a return, the following conditions must be met:

  • Time Frame: Products must be returned within 30 days from the date of delivery.
  • Condition of Product: The product must be unused, in its original packaging, and in a resellable condition.
  • Proof of Purchase: You will need to provide a receipt or proof of purchase when returning the product.

2. How to Return an Item
To initiate a return, follow these steps:

  1. Contact our customer service team at info@vorex.site to request a return authorization.
  2. Provide your order number, the product you wish to return, and the reason for the return.
  3. We will provide you with return instructions and a return address.
  4. Pack the item securely in its original packaging and ship it to the address provided.
  5. The customer is responsible for return shipping costs unless the product is defective or we made an error with your order.

3. Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds are issued to the original payment method and may take 5-10 business days to appear in your account.

Please note that shipping charges are non-refundable unless the return is due to a defective or incorrect item.

4. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery to arrange for a replacement or refund. We will cover the shipping costs for returns in these cases.

5. Exchanges
If you would like to exchange an item for a different size or color, please contact us as soon as possible. If the item is available, we will arrange an exchange for you. If the item is out of stock, we will process a refund instead.

6. Non-Returnable Items
Certain products are not eligible for returns, including but not limited to:

  • Gift cards
  • Downloadable software or digital products
  • Perishable goods
  • Custom or personalized items

7. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@vorex.site.

8. Exchanges for Gifts
If you received a product as a gift and wish to exchange it, we can provide a store credit for the value of the item returned. To complete an exchange, you will need the original purchase information.

9. Shipping Costs
Please note that return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order. Original shipping fees are also non-refundable, except in cases of defective products or errors on our part.

10. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us at: